Hotel Nuevo Madrid

Post COVID-9 security protocol

Website booking benefits

Best price guaranteed

  • Best price guaranteed
  • Free welcome drink
  • No hurry: check-out until 14:00
  • 10% discount on parking
Hotel Nuevo Madrid

FACILITIES

  • All facilities are disinfected daily.
  • Protective screens in customer service areas.
  • The lifts can only be used by one person at a time, or at most by two who share the same room.
  • Waiting points for being attended at reception or the cafeteria are clearly indicated.
  • The access to the stairs, lifts, cafeteria o restaurant is limited to avoid crowding certain areas.
  • Rooms are disinfected daily.
  • Room keys are thoroughly sanitised.
  • Our linen with BIOLAVADO hygiene certificate, towels and bedding are washed four times at high temperature.
  • We have removed all carpets and plaids from the rooms. Only freshly laundered or disinfected fabrics are taken into the rooms.
  • We have included hand sanitiser, gloves and masks in our amenities sets.
  • TV remote controls and telephones are sanitised in all rooms.
Hotel Nuevo Madrid

GUESTS

  • Guests should wear gloves and masks at all times except to eat.
  • Hand sanitiser dispensers are available in all common areas. Their use is highly recommended.
  • Shoes and luggage will be disinfected before entering the hotel.
  • Avoid touching any surfaces insofar as possible.
  • Access to restaurant or cafeteria common areas with prior reservation.
  • Limit the use of the lift to one person at a time and use the access areas indicated by the hotel.
  • Payments should be done by credit card insofar as possible.
  • Only guests with advance booking will be attended.
  • Check-in will be performed online.
  • Guests will be asked to provide their ID or passport and credit card number by phone or email to guarantee and pay for the booking.
Hotel Nuevo Madrid

STAFF

  • All members of staff have been informed of the preventive measures and codes of conduct.
  • Our staff will have their hair tied back and wear gloves and masks at all times.
  • Reception staff will disinfect the counter after serving each guest.
  • Hand sanitiser dispensers are available at all workstations.
  • The team will have their temperature taken daily.
  • Staff uniforms are washed and disinfected daily.
  • Open or pedal-operated wastepaper baskets lined with a bag.
  • Members of staff will maintain at least 1.5 metres distance between each other.
  • Movements between departments will be avoided unless strictly necessary.
Hotel Nuevo Madrid

CATERING

  • Until breakfast can be served in the common areas, it will be delivered by room service. Guests will soon be able to choose between having breakfast at a table and having it delivered by room service.
  • Single-use cutlery, napkins and individual placemats.
  • Orders will be served covered and following all safety measures.
  • Minibars will be stocked with a wider variety of drinks until we are permitted to reopen the cafeteria.
  • We offer four types of breakfasts: Continental, Mediterranean, American and Healthy.
  • Lunch and dinner will be delivered by room service until we are permitted to offer table service.
  • The hotel offers takeaway meals in lunch or dinner boxes or picnic boxes for breakfast.
Hotel Nuevo Madrid

MANAGE YOUR BOOKING DIRECTLY:

  • Website: www.hotelnuevomadrid.com
  • Telephone: +34 91 298 26 00
  • E-mail: [email protected]