Post COVID-19 security protocol | Hotel Nuevo Madrid

All facilities are disinfected daily.
Protective screens in customer service areas.
The lifts can only be used by one person at a time, or at most by two who share the same room.
Waiting points for being attended at reception or the cafeteria are clearly indicated.
The access to the stairs, lifts, cafeteria o restaurant is limited to avoid crowding certain areas.
Rooms are disinfected daily.
Room keys are thoroughly sanitised.
Our linen with BIOLAVADO hygiene certificate, towels and bedding are washed four times at high temperature.
We have removed all carpets and plaids from the rooms. Only freshly laundered or disinfected fabrics are taken into the rooms.
We have included hand sanitiser, gloves and masks in our amenities sets.
TV remote controls and telephones are sanitised in all rooms.

Guests should wear gloves and masks at all times except to eat.
Hand sanitiser dispensers are available in all common areas. Their use is highly recommended.
Shoes and luggage will be disinfected before entering the hotel.
Avoid touching any surfaces insofar as possible.
Access to restaurant or cafeteria common areas with prior reservation.
Limit the use of the lift to one person at a time and use the access areas indicated by the hotel.
Payments should be done by credit card insofar as possible.
Only guests with advance booking will be attended.
Check-in will be performed online.
Guests will be asked to provide their ID or passport and credit card number by phone or email to guarantee and pay for the booking.

All members of staff have been informed of the preventive measures and codes of conduct.
Our staff will have their hair tied back and wear gloves and masks at all times.
Reception staff will disinfect the counter after serving each guest.
Hand sanitiser dispensers are available at all workstations.
The team will have their temperature taken daily.
Staff uniforms are washed and disinfected daily.
Open or pedal-operated wastepaper baskets lined with a bag.
Members of staff will maintain at least 1.5 metres distance between each other.
Movements between departments will be avoided unless strictly necessary.

Until breakfast can be served in the common areas, it will be delivered by room service. Guests will soon be able to choose between having breakfast at a table and having it delivered by room service.
Single-use cutlery, napkins and individual placemats.
Orders will be served covered and following all safety measures.
Minibars will be stocked with a wider variety of drinks until we are permitted to reopen the cafeteria.
We offer four types of breakfasts: Continental, Mediterranean, American and Healthy.
Lunch and dinner will be delivered by room service until we are permitted to offer table service.
The hotel offers takeaway meals in lunch or dinner boxes or picnic boxes for breakfast.

Post COVID-9 security protocol